Avis de confidentialité
We (also referred to as "We", "Our", or "Us") are committed to protecting your personal data and your privacy.
This Privacy Policy explains how we collect and retain the information you provide through the https://chenerendanca.com website (the Chêne Rendança).
We adhere to the following principles:
We want to help you make informed choices about the use and processing of your Personal Data. We rely on various methods and procedures to provide clear and relevant information. Where we believe you need specific clarification, we will provide it at the appropriate time. We are also happy to answer any questions you may have regarding our data practices, your account controls, or any limitations applicable to the Service.
1. La portée ?
This policy explains the types of Personal Data Chêne Rendança collects about individuals, along with how this data is processed, shared with third parties, stored, and secured.
This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to additional information we hold or can access.
In this Policy, the term "processing" refers to any activity involving the collection or use of Personal Data, including the organization, management, structuring, and storage of Personal Data.
Our services are intended for a general audience and are not designed for individuals under 18 years of age. We do not knowingly request or collect information from individuals under 18, nor do we knowingly permit them to use our services. If we discover that we have collected information about a child, we will delete it within a reasonable timeframe.
2. Quelles données personnelles détenons-nous à votre sujet ?
We collect Personal Data when you access our Service or service channels, or visit our website. In some cases, we may ask you to provide this information directly. In others, we collect Personal Data by analyzing how you use our Services or service channels, or when third-party partners share your information with us.
3. You are not required to disclose personal information to the company, and doing so carries no consequences.
That said, providing personal data to us is not mandatory. In certain cases, however, failing to provide specific personal data may limit our ability to deliver our services or prevent you from accessing the website.
4. What Types of Personal Data Do We Collect ? When you visit our website, we may collect the following personal information:
Cela inclut des informations sur vos journaux d'activité en ligne et vos données de trafic (y compris votre adresse IP, la date et l'heure d'accès), la langue que vous utilisez, les journaux d'incidents logiciels, le type de navigateur et des informations sur l'appareil que vous utilisez pour accéder au service. Les informations que nous collectons ne sont pas considérées comme des données personnelles et ne peuvent pas être utilisées pour vous identifier.
Données personnelles que nous recevons de votre part : toute donnée personnelle que vous choisissez de nous fournir lorsque vous vous connectez, par notre intermédiaire, à une plateforme de trading tierce.
Informations personnelles que vous fournissez directement aux plateformes tierces pour faciliter le trading : ces informations incluent votre nom complet, votre adresse, votre numéro de téléphone et votre adresse e-mail.
5. Transparency and Purposes of Processing Your Personal Data
The Company processes your personal data for the purposes described in this section, following transparent data management and security practices.
The Company uses your personal data only when a clear and appropriate reason exists to do so. Below are the circumstances in which the Company may process your personal data:
- You have given consent for us to process your personal data for one or more purposes. This applies when you submit personal information via the Site so that we can transfer it to a third-party trading platform.
- The Company or a third party may need to process data to pursue legitimate interests. For example, this may be necessary to improve Our Services or to defend our position in the event of a dispute.
- Processing follows clearly defined service standards.
Contact us by email to learn more about how we handle information and the measures in place to protect it.
Below is a summary of the reasons we may use the information you provide, including purposes related to your account, our services, and security involving personal data.
Champ d'application, Transparence
1. At your request, we may collect your Personal Data and share it with third-party providers to give you access to digital trading services. We will only do so if you ask us to arrange it.
You have consented to the processing of your personal data for one or more purposes.
2. To respond to your requests, questions, or concerns, we may need Personal Data to address any issue you may have regarding the Services.
Le traitement est nécessaire aux fins des intérêts légitimes de la Société ou d'un tiers.
3. Personal data is processed only when necessary for account management, platform security, and clearly stated service requirements.
To provide secure and reliable account services, processing is required.
4. To Improve Our Services. We may use Personal Data to improve Our Services. This includes, among other things, the crash and malfunction reports we collect through the Services.
Le traitement est nécessaire aux fins des intérêts légitimes de la Société ou d'un tiers.
5. Pour prévenir la fraude et l'utilisation abusive de nos services
Le traitement est nécessaire aux fins des intérêts légitimes de la Société ou d'un tiers.
6. Carrying out and managing activities that support the operation of Our Services. This may include back-office functions, business development, strategic decision-making, internal review processes, and related activities.
Le traitement est nécessaire aux fins des intérêts légitimes de la Société ou d'un tiers.
7. We conduct analyses, including statistical analyses. To support our decisions across a range of topics, we use various analytical techniques, including statistical methods.
Le traitement est nécessaire aux fins des intérêts légitimes de la Société ou d'un tiers.
8.
To protect our assets, rights, and interests, as well as those of third parties, we have established processes for pursuing and defending legal actions.
We may process Personal Data when necessary to protect our rights, interests, and assets, or those of third parties, in accordance with applicable agreements, terms, conditions, and policies.
Le traitement est nécessaire aux fins des intérêts légitimes de la Société ou d'un tiers.
6. Transfert de données personnelles à des tiers
The Company may also share Personal Data with third-party service providers, such as hosting and storage providers, IP address data services, and user experience analytics providers.
You may also ask us to provide your specific Personal Data to third-party trading platforms. In these cases, we will provide those platforms with the Personal Data you have shared with us. Use of your Personal Data by these platforms is governed by their own privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners. This can provide the Company with resources that help strengthen and improve the products and services offered to clients.
Where necessary to protect the rights or assets of third parties, the Company may apply appropriate account controls, security practices, and transparent data processing procedures.
We may also share your Personal Data with potential investors, buyers, or lenders of the Company or another group company where a relevant transaction is under consideration. This may include the transfer or sale of assets belonging to the Company or another group company, or form part of a merger, restructuring, consolidation, or insolvency proceeding involving the Company or another group entity.
7. Cookies and Third-Party Services
We may use third-party services, such as advertising or analytics providers, on our site. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device whenever you visit or access the site. They collect information about your preferences and browsing habits to improve your user experience, remember your choices, and tailor products and services that may interest you. Cookies are also used for statistical and analytical purposes.
Some of the cookies we use are session cookies. These are downloaded temporarily to your device and remain there for a short period, until you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a set period after you close your browser, helping the site recognize you as a returning user and making your future visits and use of the site easier.
Cookie Categories:
We may use it for the purposes described:
1. Cookies are essential for the proper functioning of this website
Ces cookies sont nécessaires pour accéder aux fonctionnalités que vous avez demandées et pour naviguer sur notre site web. Ils permettent de vous fournir les informations, produits et services que vous avez sollicités.
Ils sont également requis pour que votre appareil puisse télécharger et diffuser des données. Cela vous permet de naviguer sur le site, d'utiliser ses fonctionnalités et de revenir aux pages que vous avez déjà consultées.
Cookies collect personal data, such as your username and most recent login date, to confirm that you are logged in to the site. Session cookies are deleted when you close your web browser.
2. Cookies fonctionnels
Cookies allow us to recognize you on each visit to our site and remember your settings and preferences.
Cookies collect personal data, such as your username and most recent login date, to confirm you are logged in to the site. Session cookies are deleted when you close your web browser.
3. Cookies de performance
Nous utilisons des cookies pour collecter des données statistiques sur les performances du site et contribuer à son amélioration. Ils nous permettent également d'analyser la manière dont notre site est utilisé.
Cookies store anonymous data that cannot be linked to any identified or identifiable individual. Some are deleted when you close your browser, while others may remain stored on your device indefinitely.
Cookies are blocked or have been deleted
To block or delete cookies, you must adjust your browser settings. Below are links to guide you through this process for some of the most commonly used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note that if this occurs, some or all site functions and features may not work as intended.
ONLINE TRACKING NOTICE
This service does not currently respond to Do Not Track signals.
8. Retention of Your Personal Data
The Company retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or longer where required for account controls, security practices, and service standards.
We share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for an additional 12 months.
We regularly review the personal data we hold to confirm it remains necessary.
9. Transfer of Personal Data to a Third Country or International Organization
Your personal data may be transferred to other countries. This means your personal data may be sent to a third country located outside your country of residence, or to an international organization or jurisdiction. The Company takes appropriate measures to protect the personal data you provide and to help ensure that data subjects can exercise their rights and access effective legal remedies.
These protections and safeguards are available to all individuals residing in the EEA (European Economic Area).
- Transfer to a third country or international organization is subject to appropriate safeguards for Personal Data, supported by transparent security practices, clear data processing standards, and adequate controls designed to protect information throughout the transfer process.
- The transfer is governed by a clear agreement between the relevant entities or public authorities, with transparent conditions, defined controls, and service standards.
- The transfer was carried out in accordance with established data protection clauses and security practices designed to support responsible handling of personal data. We apply transparent data transfer procedures, documented controls, and service standards to help protect personal data when processed across borders.
Upon request, the Company can provide details of the security measures used to protect your Personal Data when transferred to third countries or international organizations. To request this information, please email info@chenerendanca.com
10. Sécurité des données personnelles
We take appropriate organizational and technical precautions to protect Personal Data. These measures are designed to reduce the risk of destruction, loss, accidental or unlawful alteration, or unauthorized access.
However, we cannot guarantee that your Personal Data will remain secure or error-free under all circumstances. We cannot be held liable for intangible, indirect, or consequential losses resulting from the use or disclosure of Personal Data, including disclosure caused by transmission errors, unauthorized third-party access, or circumstances beyond our reasonable control.
In certain circumstances beyond our control, we may be required to share your Personal Data with third parties, such as service providers or public authorities. In such cases, we have no control over the security measures these third parties apply to your Personal Data.
Personal Data cannot be transmitted over the Internet with absolute security. The Company cannot guarantee the security of Personal Data you transmit to us online.
11. Hyperlinks to third-party websites
Our site may contain links to third-party websites and applications. These sites and applications operate independently and are not controlled by the Company. We are not responsible for how they collect or process Personal Data, and this Policy does not apply to any activity conducted through them.
Before accessing or using any third-party website or application, We recommend reviewing its privacy policy and practices. We also suggest examining them carefully before providing any Personal Data.
12. Changes to This Policy
When visiting third-party websites or applications, we recommend reading their privacy policy before choosing to access or use their services. We also suggest thinking carefully before sharing any Personal Data with them.
13. Your Rights Regarding Your Personal Information
You have the right to ask us to confirm whether we collect Personal Data about you, to correct any inaccuracies, and to delete Personal Data we no longer need. You may also ask us to restrict certain types of processing of your personal information.
If you reside in the EEA, please refer to this page:
These rights apply to information you provide as well as other Personal Data concerning you. You may exercise these rights by sending an email to the address below.
Right of Access
You may ask the Company to confirm whether your Personal Data is being processed. If so, you may request access to that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. Information will be provided electronically if you request it in that format.
Your right to access Personal Data must not adversely affect the rights and freedoms of others. If a request risks harming the rights or freedoms of another person, the Company may decline to comply or may limit the information provided.
Right to Rectification
You may ask the Company to correct inaccurate Personal Data. You may also request that incomplete Personal Data concerning you be completed, taking into account the purpose for which it is processed.
Right to Erasure
You may request erasure where: (a) the Personal Data is no longer necessary for the purposes for which it was collected or processed; (b) you withdraw your consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of Personal Data based on legitimate interests pursued by Us or a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be deleted to comply with an applicable legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation requiring processing under European Union law or the law of a Member State; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict its processing while the information is being verified.
When you request a restriction of processing, the Personal Data may generally only be stored, unless you provide consent, or unless processing is necessary for the establishment, exercise, or defence of legal claims, to protect the rights of another person, or to serve an important public interest within the European Union or a Member State.
Right to Data Portability
Where processing is automated and based on your consent or on a contract with you, you may request to receive the Personal Data you provided to the Company in a structured, commonly used, machine-readable format.
You may also request that your Personal Data be transmitted directly by the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure. Data portability must not adversely affect the rights or freedoms of others.
Right to Object
You may object at any time, on grounds relating to your particular situation, to the use of Personal Data concerning you where processing is based on legitimate interests pursued by the Company or a third party. This includes profiling based on those interests. We may continue processing where compelling legitimate grounds override your rights, freedoms, and interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
For direct marketing purposes, you may object at any time to the processing of Personal Data concerning you, including related profiling.
Right to Withdraw Consent
You may withdraw your consent to Our processing of Personal Data concerning you at any time. This will not affect the lawfulness of processing carried out based on your consent before its withdrawal.
You may file a complaint directly with Us using the contact details provided below.
We aim to address privacy concerns clearly and fairly, explain how your Personal Data has been used, and provide an appropriate response to issues raised regarding its processing.
In certain circumstances, European Union law or the law of a Member State may limit the rights relating to your Personal Data described in this Section 13.
We will provide the information requested under your rights referenced in Section 13 of this agreement within one month of receiving your request. This period may be extended by a further two months where necessary, taking into account the complexity and number of requests. Within one month of receiving your request, We will notify you of any extension and explain the reasons for it.
Except as otherwise stated in Section 13, information requested under your rights referenced in Section 13 will be provided free of charge. If a request is manifestly unfounded or excessive, particularly due to repetition, We may charge a reasonable fee to cover the administrative cost of providing the information or taking the requested action. We may also decline to act on the request.
If the Company has reasonable doubts about the identity of the person making a request, it may request additional information necessary to confirm that person's identity.